Changing behaviour for better business

Last Thursday, 2 October, 200 communicators gathered for our CIPR Inside, annual internal communication conference, Changing behaviour for better business at the Kia Oval, London.

Benjamin Ellis giving his Keynote speech

Benjamin Ellis giving his Keynote speech


This year was the first that the CIPR Inside committee solely organised the annual event. We brought in some new approaches like the lightning talks and unconference / networking sessions whilst keeping some of the standard conference format with case studies for part of the day.

We heard from Benjamin Ellis as Keynote who set the scene discussing language, behaviour and psychology in business. Then we had four lightning talks covering leadership, employee voice, measurement and digital. After these quick 15 minute talks we broke out into four groups to discuss these topics between ourselves. The facilitators from these groups compiled the discussion notes and we’ll provide more information from these to share soon.

After lunch we heard from the DVLA Hackathon, Elexon and the good and unexpected aspects of changing a whole business from using desk phones to mobile phones, then from Melcrum and some snapshot case studies demonstrating changing behaviour in action.

There are a few write ups and resources being published from the event and we’ll add them all here.


Slides from the day


Rachel Miller’s podcast

Logistik blog post

Spotty dog blog post

Steven Murgatroyd’s blog post – My best bits from the conference

Denise Cox’s blog post 

Communicate magazine news item

Matt Sills’ Photos from the day to download and share

Video and vox pops from the day

Dana Leeson’s storify


Simon Cromwell’s storify on the Hackathon




If you’ve written up your notes from the day, let us know and we’ll add them to the resources above.

One Comment

  1. Pingback: Using communication to change behaviour for better business | Confessions of an internal communicator

Leave a Reply

Your email address will not be published. Required fields are marked *